FAQ
Frequently Asked Questions
Find answers to common questions about our moving services, pricing, and booking process.
We bring removals into the 21st century with an instant pricing system so you don't have to wait for a surveyor.
- Instant Pricing Software
Use our online platform to enter your details and get a price instantly—no home visit required.
- Efficient Booking
Accept the quote and your booking is secured so we can get you moving quickly.
- Professional Service
Our team manages your move end‑to‑end so everything runs smoothly.
Yes. If you prefer a traditional survey, contact us by email or phone and we'll arrange a convenient visit. A qualified expert will assess your property and provide a detailed quote.
We handle residential and business moves—from a few boxes in town to nationwide relocations.
- • House Removals
- • Man and Van
- • Student Removals
- • Office Relocations
- • Furniture Delivery
- • Packing Services
- • Single Item Transport
- • Large‑item Courier
Our fleet ranges from long‑wheelbase vans to Luton vans with tail‑lifts, ensuring we can handle moves of any size.
It only takes a few minutes on our website—enter your moving details to receive an instant price and book online. Prefer to talk? Call us and an expert will guide you through the process.
If you're packing yourself, wrap items securely. For extra peace of mind, use our check‑in and check‑out documents (attached to your job‑sheet/driver details) and have both parties sign on collection and delivery.
Your safety and satisfaction come first. Our experienced team handles your items with care and we personally manage every step. Read client feedback in our reviews—we're fully insured and committed to reliable service.
To secure your booking, complete payment after accepting your instant quote. Pay through our secure checkout (all major cards supported) or over the phone with our team. You can cancel with at least 48 hours' notice.
- Small Box
18" x 12" x 12" (≈45.7 x 30.5 x 30.5 cm) • Great for books, fragile items, kitchenware.
- Medium Box
18" x 18" x 12" (≈45.7 x 45.7 x 30.5 cm) • About 20–25 kg • Pots, pans, small appliances.
- Large Box
18" x 18" x 18" (≈45.7 x 45.7 x 45.7 cm) • About 20–25 kg • Larger kitchen items, cushions, lamps.
We're fully insured. Goods in transit insurance covers your items up to £50,000.
In the unlikely event of damage during transit, contact us immediately and we'll guide you through the claims process.
We prioritise clear communication. Reach us by email or phone, or message us on social channels.
- Email
support@movesuremovers.co.uk (responses within 24 hours)
- Phone
Call us during business hours
- Social
Facebook · Twitter · Instagram